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Archives October 2015

Hair-Raising Customer Experiences for a Spooky Halloween

Last update on April 14, 2016.

HalloweenThere’s nothing more deadly than an awful customer service experience and with Halloween just around the corner, we've decided to take a peek at a handful of hair-raising customer service experiences. Companies leverage social media as a way of providing speedier and more cost-effective customer service. But sometimes, when mismanaged, it can backfire horribly. Here are 3 examples of terrifying customer experiences.

British Airways’ Tombstone?

A user tweeted at British Airways complaining about his father's lost suitcase. Losing luggage is infuriating enough, but what was even more frustrating was that British Airways didn't even respond to ...

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klerigi Group Joins ITA!

Last update on Oct. 13, 2016.

klerigi Group Joins ITA!

klerigi Group proudly announces its membership within the Illinois Technology Association, an organization focused on growing Chicago tech companies with innovative business services programs that help them scale through connection, education and promotion.

With nearly 500 member companies, the ITA is the connection to the local tech community and a navigator for the innovation ecosystem. Their goal is to elevate the local tech community and make Chicago the place for tech companies to grow and thrive.

Members of the ITA include Gogo Air, Airbnb, Grubhub, Cars.com, and SproutSocial to name a few.

“As a tech company, it was a ...

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Big Data to Leapfrog the Competition

Last update on April 14, 2016.

Business competitionModern businesses are faced with a number of opportunities and challenges as data available to them continues to grow bigger in volume and complexity. While some organizations might feel reluctant exploring the power of Big Data due to their resistance to change and traditional mindsets, a number of firms are investing in Big Data Analytics to get an edge over their competitors.

Forbes Insights conducted a global survey of over 300 executives and interviewed them regarding their plans to invest in Big Data analytics and other technologies. The survey sample was comprised of CIOs, data scientists, chief technology officers, chief ...

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klerigi Business Innovation Series featuring WalkMe

Last update on April 14, 2016.

This post is part of our Business Innovation Series where we interview businesses with innovative and disruptive business models to help shed light on what made the founder start the business, how they handle their industries, and what is next for these amazing companies. Each month we research and select two companies to be featured in this series.

WalkMe Logo

What service does your company provide to consumers and how is this valuable?

WalkMe is a Guidance and Engagement Platform that drives users to action as they use software or websites. WalkMe is used by Enterprises from a wide range of industries ...

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Digital Workplace: Preparing for the Culture Change

Last update on April 14, 2016.

Digital WorkplaceTechnology has made us more efficient and productive, but has it improved our human skills – our ability to interact with our coworkers and have healthy personal relationships? This question highlights the alarming need of today’s digital workplace – the need for physical, face-to-face workplace communication. 

Just recently, CMSWire published an eBook “Building a Better Digital Workplace”, which is a compilation of six research reports conducted to find out the key elements that make a workplace more productive and efficient. The eBook contains insights from the following six research reports:

  • 8 parts of an integrated digital workplace
  • Where enterprise mobile fits ...

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How CEOs Predict the Future of the Corporate World

Last update on April 14, 2016.

CEOThe corporate world has experienced major changes over the last few years. After the financial crisis of 2008, managers have realized the need that their firms must be able to predict the future and act accordingly to stay competitive and profitable. The greatest responsibility lies on the organizational heads, who are responsible for strategic planning and long-term goal setting.  

In a survey conducted by KPMG, more than 1,200 chief executive officers (CEOs) from the world’s most successful firms were asked questions about what they see ahead for the global economy and their organizations in the next three years ...

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Price vs. Value: The Art of Battling Competition vs. Making the Competition Irrelevant

Last update on April 14, 2016.

Price vs ValueSetting price for a product or service is not easy, especially in today’s competitive landscape. Most businesses try to stand out on two grounds – price and value. To survive and stay profitable in the highly competitive market space, it is important that you select any one of the two pricing strategies after careful evaluation of their pros and cons.

This article highlights the advantages and disadvantages of competing on price and competing on value, and presents you some examples of big firms that are using these pricing techniques for their advantage.

Pros and Cons of Competing on Price

Competing ...

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Putting Your Business on the Road to Digital Success

Last update on April 14, 2016.

Digital experienceToday, a customer interacts with a company through many different channels, including the company’s website, mobile apps, and social media profiles. These channels together represent the Digital Experience of the customers.

It is important for businesses to manage the digital experience of their customers with the help of Digital Experience Management (DXM) platforms. These DXM platforms can benefit an organization in three major ways, all of which lead to increased ROI and profitability.

1.    Stay agile and profitable

Businesses today operate in a dynamic environment, an environment where change is constant and rapid. DXM gives you better control and ...

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